Terms and Conditions

Introduction

Sofalistic.co.uk (the “Website”) is owned and operated by, or on behalf of, Rehome Platform Ltd (“Sofalistic,” “we,” or “us”). Through this Website, we provide users with access to a free online used item marketplace, along with related services (collectively, the “Services”).

Contacting Us

If you have any questions about these Terms, you can contact us at:

Sofalistic, 7 Bell Yard, London, WC2A 2JR
Email: hello@sofalistic.co.uk

Acceptance of Terms

By using our Website, you agree to comply with and be bound by these terms and conditions, along with our Privacy Policy and any other referenced documents (collectively, the “Terms”). If you do not agree to these Terms, you must refrain from using the Website.

By creating an account, you confirm that you are over 18 years old, reside in the United Kingdom, and that all details you provide are true, accurate, and current. If you submit information regarding an item you do not own or on behalf of another person, you confirm that you have all necessary permissions to do so in accordance with these Terms.

Changes to Terms

We reserve the right to amend these Terms at any time. Amended Terms will be posted on the Website and will take effect immediately upon posting. If we make material changes, we will notify you at the email address you provided. You should regularly check this page for updates.

Using Our Marketplace

How It Works

To sell items on Sofalistic, sellers must complete a short form, select the appropriate category, and upload high-quality, original photographs of the item. Images sourced online or of similar items are prohibited. The description and images must accurately reflect the item’s quality, appearance, and any faults or defects.

Sellers may enhance their listings’ visibility using paid services such as:

  • Boosts

Fees

  • For Sellers: A 20% commission is deducted from the seller’s payout at the point of sale.

  • For Buyers: Buyers pay the advertised cost of the item plus our standard delivery fee. No additional fees apply.

For security, all transactions must be completed using the “Buy Now” button on the Website. Transactions conducted outside the platform are at your own risk and are not eligible for Sofalistic’s Buyer Guarantees.

Sales and Responsibilities

How Sellers Are Paid

Sellers are paid once the item has reached the delivery address, and the buyer has up to 48 hours to dispute the sale if the item arrives in a condition different from how it was advertised. Payments are held in escrow by Sofalistic and will be released after the 48-hour dispute window has passed, or sooner if Sofalistic receives verbal or written confirmation from the buyer that they are satisfied with the item. For further details, refer to the “Dispute Resolution” section in these Terms.

Seller Cancelling After Confirming a Sale

Once sellers submit their payout details and collection address, they are legally bound by the sale. If a seller cancels the sale after submitting this information they are liable for a £129 cancellation fee, payable within 7 days. Failure to pay these fees within the specified timeframe may result in further legal action.

When you sell your item through our marketplace, the contract for the sale is between you and the buyer (the “Buyer”). Sofalistic does not purchase items, acquire ownership, or assume risk associated with items listed on the Website.

Missed Collection Fees

If a collection is missed due to the seller or buyer failing to:

  • Be present at the agreed location and time, or

  • Provide access to the item being collected,

A missed collection fee of £129 will apply, which must be paid within 7 days of the missed collection.

For sellers:

  • If the seller agrees to rebook the collection, the £129 missed collection fee will be deducted from their payout.

  • If there are insufficient funds from the sale to cover this cost, the seller must complete the required payment form to settle the fee.

  • Sellers must pay £129 before any rebooking will be processed.

For buyers:

  • If the buyer does not agree to rebook the delivery, no refund will be provided.

  • If the buyer agrees to rebook, the £129 fee plus £149 overnight handling fee must be paid in full before the rebooking is confirmed.

Cancellation and Refunds

Consumer protection laws do not apply to sales between individuals. The following sections of the Consumer Rights Act 2015 do not apply:

  • Section 9 (Goods to be of satisfactory quality)

  • Section 10 (Goods fit for a particular purpose)

Items purchased from private sellers are not required to be fault-free. However, if an item’s description is inaccurate, the buyer has the right to request a refund or compensation.

  • Order Cancellations: Orders may only be cancelled if the sale has not been confirmed.  Once the sale has been confirmed, cancellations will incur a fixed fee of £129. This fee will be deducted from the refund amount if the cancellation is completed.

Measurements

Measurements provided by sellers are for guidance only. Sofalistic is not responsible for the accuracy of these measurements and does not accept returns or refunds for items that do not fit or have size discrepancies.

Listing Policy

By creating a listing on our platform, you agree to the following terms:

  • Any listing that uses branded or copyrighted images without proper authorization will be removed.

  • Listings promoting new items, offering shipping services as part of a business, having multiple active listings, or not being of a preloved or second-hand nature will also be removed.

  • Accounts found in violation of these policies may be suspended or permanently banned.

Please ensure all listings comply with our guidelines to maintain a safe and community-focused marketplace.

Boosts Policy

Boosts are a paid service offered to sellers to enhance the visibility of their listings. By purchasing a Boost, you agree to the following terms:

  • Boost purchases are non-refundable, regardless of the outcome of the listing or changes made to the item.

  • Boosts are applied immediately upon purchase and cannot be paused or transferred to another listing.

  • It is the seller’s responsibility to ensure the accuracy and compliance of the listing before purchasing a Boost.

Dispute Resolution

In the event of a dispute, the following process will be followed:

  1. The buyer must raise a dispute within 48 hours of receiving the item. Upon raising the dispute, the buyer will be provided with a dispute form by Sofalistic within 24 hours.

  2. The seller will be notified immediately that a dispute has been raised, and funds will be placed on hold until the matter is resolved.

  3. The buyer must complete and submit the dispute form to Sofalistic. Sofalistic will review the claim and present the details to the seller for their response.

  4. The seller will have 24 hours from the time of receiving the dispute details to respond.

  5. Sofalistic will impartially review the evidence provided by both parties and propose a fair resolution. Both parties must agree to the resolution for the matter to be closed.

  6. If the parties cannot reach an agreement, a proposed resolution may be suggested that the seller receives the item back as a means to resolve the dispute and prevent further legal matters. If this resolution is proposed, the seller must accept the return of the item. If the seller refuses to take back the item, they acknowledge that they will not receive payment for the sale, and the item may be removed from the buyer’s home and disposed of in a reasonable and responsible manner.

Sofalistic’s involvement in the dispute resolution process does not constitute an assumption of liability or responsibility for the outcome.

Data Protection and Privacy

Sofalistic is committed to protecting your personal data in accordance with applicable data protection laws, including GDPR. For more details, please refer to our Privacy Policy.

Delivery and Liability

Responsibility for items during delivery lies with the designated delivery provider. Sofalistic is not liable for damages incurred during transit. Buyers and sellers are encouraged to ensure appropriate packaging and handling to minimize risks. However, Sofalistic will assist in handling claims with the logistics provider on behalf of the seller or buyer, as applicable, to resolve delivery-related issues efficiently. Such assistance does not constitute an assumption of liability by Sofalistic.

Termination of Services

We reserve the right to terminate a user’s account and access to the platform if there is evidence of policy violations, fraudulent activities, or abuse of the service.

Force Majeure

Sofalistic is not liable for failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or governmental actions.

Limitation of Liability

  1. Direct Claims Only: Sofalistic’s liability is limited to the amount paid for services directly related to the specific claim raised by the user. “Directly related to the claim” refers to fees paid for the specific service that is subject to the dispute, excluding any unrelated transactions or general platform use.

  2. No Indirect or Consequential Damages: Sofalistic shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, profit, or data, arising from the use of the Website or Services.

  3. Statutory Obligations: Nothing in these Terms excludes or limits liability for:

    • Death or personal injury caused by negligence.

    • Fraud or fraudulent misrepresentation.

    • Any other liability that cannot be excluded or limited under applicable laws.

  4. Third-Party Liabilities: Sofalistic is not responsible for the actions or inactions of third-party service providers, including logistics or payment processing partners, unless explicitly stated otherwise in these Terms.

  5. User Responsibility: Users are responsible for ensuring their compliance with applicable laws, ensuring the accuracy of their listings, and the suitability of items for their intended purpose. Sofalistic provides the platform and services “as is” without any warranties, except those explicitly stated in these Terms.

Amendments to Services

We reserve the right to modify or discontinue services with reasonable notice. If any changes involve an increase in fees, we will provide at least 30 days’ notice prior to the implementation of such changes. Continued use of the Website following such changes constitutes acceptance of the revised terms.

We reserve the right to modify or discontinue services with reasonable notice. Continued use of the Website following such changes constitutes acceptance of the revised terms.

Children’s Use

The Website and services are not intended for use by individuals under the age of 18. By using the platform, you confirm that you meet this age requirement.

Governing Law

These Terms are governed by English law. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.

By continuing to use our Website, you confirm your acceptance of these Terms.

Last updated: 3rd, March, 2025 | 23:59am