Terms and Conditions

Introduction

Sofalistic.co.uk (the “Website”) is owned and operated by, or on behalf of, Rehome Platform Ltd (“Sofalistic,” “we,” or “us”). Through this Website, we provide users with access to a free online used item marketplace, along with related services (collectively, the “Services”).

Contacting Us

Sofalistic, 7 Bell Yard, London, WC2A 2JR Email: hello@sofalistic.co.uk

Acceptance of Terms

By using our Website, you agree to comply with and be bound by these terms and conditions, along with our Privacy Policy and any other referenced documents (collectively, the “Terms”). If you do not agree to these Terms, you must refrain from using the Website.

By creating an account, you confirm that you are over 18 years old, reside in the United Kingdom, and that all details you provide are true, accurate, and current. If you submit information regarding an item you do not own or on behalf of another person, you confirm that you have all necessary permissions to do so in accordance with these Terms.

Changes to Terms

We reserve the right to amend these Terms at any time. Amended Terms will be posted on the Website and will take effect immediately upon posting. If we make material changes, we will notify you at the email address you provided. You should regularly check this page for updates.

Using Our Marketplace

How It Works

To sell items on Sofalistic, sellers must complete a short form, select the appropriate category, and upload high-quality, original photographs of the item. Images sourced online or of similar items are prohibited. The description and images must accurately reflect the item’s quality, appearance, and any faults or defects.

Sellers may enhance their listings’ visibility using paid services such as Boosts.

Fees & Buyer Protection

  • For Sellers: A 20% commission is deducted from the seller’s payout at the point of sale. Attempting to circumvent fees (e.g., by arranging off-platform sales) is prohibited and may result in account action (see Termination of Services) and loss of Buyer Protection for the relevant transaction.
  • For Buyers: Buyers pay the advertised cost of the item plus our standard delivery fee. No additional Sofalistic platform fees apply.
  • Buyer Protection & On-Platform Checkout: For security, all transactions must be completed using the “Buy Now” button on the Website. Funds are held in escrow and covered by Sofalistic’s Buyer Protection (see Sales and Responsibilities and Dispute Resolution). Transactions conducted outside the platform are at your own risk and are not eligible for Sofalistic’s Buyer Protection.

Sales and Responsibilities

Payment Authorisation & Capture

When a buyer places an order on Sofalistic, their payment method will be verified and pre-authorised to secure the transaction.

No funds are captured/charged at this stage.

Payment will only be captured once the seller has confirmed the sale within the specified confirmation period.

Following capture, funds are held securely by Sofalistic and are only released to the seller after successful delivery and completion of the buyer inspection period, in accordance with these Terms.

If the seller does not confirm the sale within the required timeframe, the pre-authorisation will be cancelled after 48 hours and no payment will be taken.

How Sellers Are Paid

Sellers are paid once the item has reached the delivery address, and the buyer has up to 48 hours to dispute the sale if the item arrives in a condition different from how it was advertised. Payments are held in escrow by Sofalistic and will be released after the 48-hour dispute window has passed, or sooner if Sofalistic receives confirmation from the buyer that they are satisfied with the item. See Dispute Resolution for details.

Collection and Delivery Timeframes

Once an item has been collected from the seller, it will be transported through our logistics partner’s network before final delivery to the buyer.

Delivery timeframes are indicative only and may vary depending on location, routing, and operational factors. In most cases:

  • Minimum delivery timeframe: approximately 7 days from collection
  • Maximum delivery timeframe: up to 14 days from collection

These timeframes are not guaranteed. Sofalistic does not operate or control the logistics network and cannot be held responsible for delays that occur after collection, provided reasonable care has been taken in arranging transport.

Sellers acknowledge that payment is dependent on successful delivery to the buyer and the expiry of the 48-hour post-delivery dispute window. Delays in delivery will therefore delay seller payout accordingly, and do not constitute grounds for early release of funds.

Delays caused by factors outside Sofalistic’s control, including but not limited to routing constraints, weather conditions, vehicle availability, or regional capacity, do not constitute a breach of contract.

Buyers will be contacted directly by the delivery partner to arrange a delivery date once the item is ready for final delivery.

Seller Cancelling After Confirming a Sale

Once sellers submit their payout details and collection address, they are legally bound by the sale. If a seller cancels the sale after submitting this information, we reserve the right to charge £129 cancellation fee, payable within 7 days. Failure to pay within the specified timeframe may result in further legal action.

When you sell your item through our marketplace, the contract for the sale is between you and the buyer (the “Buyer”). Sofalistic does not purchase items, acquire ownership, or assume risk associated with items listed on the Website.

Relisting After an Unconfirmed Sale

If a seller does not confirm a sale and the transaction expires, Sofalistic will contact the original buyer to determine whether they wish to proceed with the purchase at the originally listed price. The seller must honour the original price if the buyer confirms their intent to proceed.

If the buyer declines or does not respond, the seller may relist or reactivate the item. However, the seller is not permitted to increase the price on any relisting unless the original buyer has declined to purchase at the originally listed price.

Listings in breach of this clause will be removed, and sales attempted in violation will be cancelled. Repeated breaches may result in suspension or termination of the seller’s account.

Missed Collection Fees

A missed collection fee of £129 applies if the seller or buyer is not present at the agreed location/time, or access to the item is not provided.

  • For sellers: If the seller rebooks, the £129 missed collection fee will be deducted from their payout. If insufficient funds remain, the seller must settle the fee before rebooking.
  • For buyers: If the buyer does not agree to rebook, no refund will be provided. If the buyer rebooks, the £129 fee plus any overnight handling fee must be paid in full before rebooking is confirmed. The overnight handling fee will be confirmed once obtained from the logistics partner.

Cancellation and Refunds

Consumer protection laws generally do not apply to sales between individuals. The following sections of the Consumer Rights Act 2015 do not apply: Section 9 (Goods to be of satisfactory quality) and Section 10 (Goods fit for a particular purpose).

Items purchased from private sellers are not required to be fault-free. However, if an item’s description is inaccurate, the buyer may request a refund or compensation.

Order Cancellations: Orders may only be cancelled if the sale has not been confirmed. Once the sale has been confirmed, cancellations will incur a fixed fee of £129, which will be deducted from the refund amount if a cancellation is completed. Once an item has been shipped or is out for delivery, cancellations are no longer possible under any circumstances.

Delivery/Collection Fees: Delivery and collection services are performed by third-party providers. Delivery/collection fees are non-refundable, including in description-related disputes or returns, except where required by law or where the logistics provider accepts liability for a delivery-related issue.

Measurements

    • Sellers are responsible for providing accurate measurements of their items at the time of listing.
    • Measurements are provided for guidance purposes only and may vary slightly due to the nature of manual measuring.
    • A variance of up to five centimetres (5cm) in any dimension shall be deemed within acceptable tolerance.
    • Where an item’s actual measurements differ by more than five centimetres (5cm) from those stated in the listing, the item shall be considered inaccurately described.
    • In such cases, the Buyer may be eligible to raise a dispute under Sofalistic’s Dispute Resolution Policy, and the Seller may be held liable for any resulting refund or return costs.
    • Sofalistic shall not be held responsible for any loss, inconvenience, or costs arising from measurement discrepancies within the permitted 5cm tolerance.

Colour Representation

    • Colours shown in listings are provided for guidance only and may appear differently due to lighting, device screens, or photography conditions.
    • Minor variations in shade or tone — particularly between greys, blues, and similar blended colours (e.g., “grey-blue” or “navy-grey”) — are considered within acceptable tolerance and are not covered under Sofalistic’s dispute or refund policies.
    • Only cases where the item received is of a completely different colour palette (for example, an item listed as black but received in yellow) may be deemed inaccurately described and eligible for review under Sofalistic’s Dispute Resolution Policy.

    Fit and Access

    • Sofalistic does not cover items that do not fit through doorways, hallways, staircases, or within the intended space if the measurements provided on the listing were accurate.
    • Buyers are responsible for checking access routes and available space before completing a purchase.
    • Please refer to our 5cm measurement allowance as set out above — any variance within this range is considered acceptable and does not qualify for dispute.

    Listing Policy

        • Any listing that uses branded or copyrighted images without proper authorisation will be removed.
        • Listings promoting new items, offering shipping services as part of a business, having multiple active listings, or not being of a preloved/second-hand nature may be removed.
        • Accounts found in violation of these policies may be suspended or permanently banned.

    Boosts Policy

        • Boost purchases are non-refundable, regardless of the outcome of the listing or changes made to the item.
        • Boosts are applied immediately upon purchase and cannot be paused or transferred to another listing.
        • It is the seller’s responsibility to ensure the accuracy and compliance of the listing before purchasing a Boost.

    Dispute Resolution

    The buyer must raise a dispute within 48 hours of receiving the item. Upon raising a dispute, the buyer will be provided with a dispute form by Sofalistic within 24 hours, or the form can be accessed via our support centre.

    The seller will be notified immediately that a dispute has been raised, and funds relating to the order will be placed on hold until the dispute process has concluded.

    The buyer must complete and submit the dispute form to Sofalistic. Sofalistic will review the claim and present the details to the seller for their response.

    The seller will have 48 hours from receipt of the dispute details to respond.

    Sofalistic will impartially assess all relevant evidence submitted by both parties, including (but not limited to) in-platform communications, listing details, photographs, and any additional information deemed necessary.

    Based on this assessment, Sofalistic reserves the right to determine the outcome of the dispute at its sole discretion, including (where appropriate) issuing refunds, requiring returns, releasing funds, or closing the dispute.

    Cooling-Off Period Following Dispute Resolution

    Where a dispute is resolved in favour of releasing funds to the seller, payment will be processed following a 7-day cooling-off period. This cooling-off period allows for any external payment reviews, including potential chargebacks or payment reversals initiated through a buyer’s bank or payment provider.

    During this period, funds may remain on hold or marked as pending, and will not be considered finally settled until the cooling-off period has elapsed.

    Chargebacks and Payment Reversals

    If a chargeback, payment reversal, or external payment dispute is raised during the cooling-off period, Sofalistic reserves the right to continue holding the relevant funds until the chargeback process has been completed and a final outcome has been determined by the relevant payment provider or card issuer.

    If a chargeback is successful and funds are recovered by the payment provider, the equivalent amount will be deducted from the seller’s payout, or recovered by Sofalistic via deduction from future payouts or other reasonable recovery methods.

    Sofalistic manages and administers this process on behalf of both buyers and sellers, including liaising with payment providers, submitting evidence, and managing the financial handling of disputes and chargebacks in accordance with platform policies.

    Finality of Platform Decisions

    Sofalistic’s decision shall be final and binding for the purposes of the Sofalistic platform, and does not require mutual agreement between buyer and seller in order for a dispute to be closed.

    Nothing in this dispute resolution process limits or excludes a user’s statutory rights, including the right to pursue external legal remedies, chargebacks, or alternative dispute resolution where applicable.

    Returns Following Material Misdescription

    Where Sofalistic determines that an item has been materially misdescribed, inaccurately represented, or intentionally misrepresented by the seller, and the buyer requests a return, the seller will be at our discretion responsible for the £129 return collection fee.

    This fee must be paid in full before the return is arranged.

    If the seller refuses or fails to pay the required return collection fee within a reasonable timeframe after being notified, the seller acknowledges and agrees that:

    • They forfeit any right to payment for the sale; and

    • Following reasonable notice, Sofalistic reserves the right to remove, store, or dispose of the item in a responsible and lawful manner, including where the item is deemed abandoned, without further liability to the seller

    Sofalistic’s involvement in the dispute resolution process does not constitute an assumption of liability or responsibility for the underlying transaction or its outcome.

    Off-Platform Activity

    Off-platform transactions or communications may result in Buyer Protection being declined or a dispute being closed without action.

    In-Platform Messaging

    Sofalistic provides an in-platform messaging tool to help buyers and sellers discuss listings and progress transactions safely. All pre- and post-purchase communications must take place within this tool.

        1. No exchange of personal contact details (“Prohibited Exchange”): You must not share or request any direct contact or payment details in messages, including (without limitation): phone numbers (including WhatsApp/Telegram/Signal), email addresses (including “+tag” variations), home or business addresses, social media handles, external chat IDs, QR codes, links to external checkout or payment pages (e.g., bank transfer, PayPal.me), or any information intended to move the transaction off the platform including cash on collection or delivery.
        2. No off-platform transactions or circumvention: Completing, encouraging, or attempting to complete a transaction outside Sofalistic, or attempting to avoid Sofalistic fees or processes, is prohibited. Transactions conducted off-platform are not eligible for Sofalistic’s Buyer Protection and may result in account action (see Termination of Services).
        3. Automated safety screening & temporary blocks: To keep the community safe, Sofalistic uses automated and manual moderation to detect Prohibited Exchange, scams, and other policy breaches. If a conversation is flagged, affected messages may be hidden or blocked, and your ability to send further messages may be temporarily disabled pending manual review. If you believe a block was made in error, contact support@sofalistic.co.uk.
        4. Content standards: Messages must not contain: abusive or harassing language; incitement of violence or hate; illegal, dangerous or fraudulent content; malware or phishing; adult content; spam/bulk solicitations; or promotions unrelated to a genuine interest in a listing.

    Anti-Discrimination & Hate Speech Policy

    Sofalistic operates a zero-tolerance policy toward hate speech, racism, discrimination, or harassment of any kind. Users must not post, transmit, or otherwise communicate any content that is abusive, threatening, or discriminatory on the basis of race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other protected characteristic. Any message, listing, or other content containing such material will be removed immediately, and the user’s account may be permanently suspended without notice. Sofalistic reserves the right to cooperate with law-enforcement authorities where discriminatory or hate-based conduct is reported or detected.

        1. Addresses and logistics: Delivery/collection details (including addresses and phone numbers) must be provided only through Sofalistic’s checkout and booking flows—not through messages. Sharing such details in chat is a Prohibited Exchange.
        2. Use of messages in disputes: Message content may be reviewed and relied upon by Sofalistic when facilitating disputes (see Dispute Resolution). Keep communications accurate, respectful, and on-platform.
        3. Privacy and data: Messages are processed and retained as described in our Privacy Policy to operate, secure, moderate, and improve the Services, and to comply with legal obligations. Do not share any third-party personal data unless you have a lawful basis to do so.
        4. Availability and no guarantee: Messaging may be unavailable from time to time due to maintenance, technical issues, or moderation actions. Sofalistic does not guarantee delivery or receipt of any message.
        5. Enforcement and consequences: Breaches of this Messaging section (or repeated attempts to circumvent it) may result in: warning notices, message blocking, rate-limits, removal of listings, suspension of messaging, temporary or permanent account suspension, and, where fraud is suspected, withholding of payouts to the extent permitted by law and these Terms. We may also close disputes where off-platform activity has occurred.
        6. Appeals: If your messaging access is disabled following a moderation action, you may appeal by contacting support@sofalistic.co.uk. We will review and, where appropriate, reinstate access.

    Data Protection and Privacy

    Sofalistic is committed to protecting your personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. For more details, please refer to our Privacy Policy.

    Delivery and Liability

    Responsibility for items during delivery lies with the designated logistics provider. Sofalistic works with third-party delivery partners who operate independently of our platform. While we coordinate delivery on behalf of buyers and sellers, we do not own or directly manage the logistics companies used.

    Sofalistic is not responsible for any damage, delay, loss, or failure caused by these third-party logistics providers. We will support buyers and sellers in raising and progressing claims with the relevant provider, but outcomes are subject to the provider’s terms, timelines, and decisions. Our role is facilitative and does not imply liability or a guarantee of resolution.

    Users should ensure items are appropriately packaged and accessible for collection and delivery to help minimise delivery-related risks.

    Prohibited Activities

          • Use the Services for unlawful purposes, fraud, money laundering, or to harm others;
          • Infringe third-party intellectual property or privacy rights;
          • Interfere with or disrupt the Website, attempt to bypass security, or deploy automated scraping/spam;
          • Create multiple accounts to evade restrictions, fees, or enforcement actions;
          • Post misleading, inaccurate, or deceptive content.
        • Engage in, promote, or incite racism, hate speech, discrimination, or harassment toward any user or group.

    Termination of Services

    We reserve the right to terminate or suspend a user’s account and access to the platform if there is evidence of policy violations, fraudulent activities, or abuse of the service, including but not limited to: off-platform transactions, fee circumvention, repeated Messaging violations, or attempts to compromise platform security. We may withhold payouts where fraud or a breach of these Terms is reasonably suspected, to the extent permitted by law.

    Force Majeure

    Sofalistic is not liable for failure to fulfil obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or governmental actions.

    Limitation of Liability

    Direct Claims Only: Sofalistic’s liability is limited to the amount paid for services directly related to the specific claim raised by the user. “Directly related to the claim” refers to fees paid for the specific service that is subject to the dispute, excluding any unrelated transactions or general platform use.

    No Indirect or Consequential Damages: Sofalistic shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, profit, or data, arising from the use of the Website or Services.

    Statutory Obligations: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable laws.

    Third-Party Liabilities: Sofalistic is not responsible for the actions or inactions of third-party service providers, including logistics or payment processing partners, unless explicitly stated otherwise in these Terms.

    User Responsibility: Users are responsible for ensuring their compliance with applicable laws, ensuring the accuracy of their listings, and the suitability of items for their intended purpose. Sofalistic provides the platform and services “as is” without any warranties, except those explicitly stated in these Terms.

    Amendments to Services

    We reserve the right to modify or discontinue Services with reasonable notice. If any changes involve an increase in fees, we will provide at least 30 days’ notice prior to implementation. Continued use of the Website following such changes constitutes acceptance of the revised terms.

    Children’s Use

    The Website and Services are not intended for use by individuals under the age of 18. By using the platform, you confirm that you meet this age requirement.

    Governing Law

    These Terms are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.

    Last updated: 9 Jan 2026