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You must select at least 3 preferred delivery dates.
The seller will choose one of the delivery dates you provide. If none of these dates work for your seller they will suggest an additional 2 dates.
📢 Please ensure you're available between 08:00 - 20:00. On the day, you'll receive a 1-hour estimated arrival time (ETA) and a call 30 minutes before delivery.
Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Sofalistic.co.uk (the “Website”) is owned and operated by, or on behalf of, Rehome Platform Ltd (“Sofalistic,” “we,” or “us”). Through this Website, we provide users with access to a free online used item marketplace, along with related services (collectively, the “Services”).
Sofalistic, 7 Bell Yard, London, WC2A 2JR Email: hello@sofalistic.co.uk
By using our Website, you agree to comply with and be bound by these terms and conditions, along with our Privacy Policy and any other referenced documents (collectively, the “Terms”). If you do not agree to these Terms, you must refrain from using the Website.
By creating an account, you confirm that you are over 18 years old, reside in the United Kingdom, and that all details you provide are true, accurate, and current. If you submit information regarding an item you do not own or on behalf of another person, you confirm that you have all necessary permissions to do so in accordance with these Terms.
We reserve the right to amend these Terms at any time. Amended Terms will be posted on the Website and will take effect immediately upon posting. If we make material changes, we will notify you at the email address you provided. You should regularly check this page for updates.
To sell items on Sofalistic, sellers must complete a short form, select the appropriate category, and upload high-quality, original photographs of the item. Images sourced online or of similar items are prohibited. The description and images must accurately reflect the item’s quality, appearance, and any faults or defects.
Sellers may enhance their listings’ visibility using paid services such as Boosts.
Sellers are paid once the item has reached the delivery address, and the buyer has up to 48 hours to dispute the sale if the item arrives in a condition different from how it was advertised. Payments are held in escrow by Sofalistic and will be released after the 48-hour dispute window has passed, or sooner if Sofalistic receives confirmation from the buyer that they are satisfied with the item. See Dispute Resolution for details.
Once sellers submit their payout details and collection address, they are legally bound by the sale. If a seller cancels the sale after submitting this information, they are liable for a £129 cancellation fee, payable within 7 days. Failure to pay within the specified timeframe may result in further legal action.
When you sell your item through our marketplace, the contract for the sale is between you and the buyer (the “Buyer”). Sofalistic does not purchase items, acquire ownership, or assume risk associated with items listed on the Website.
A missed collection fee of £129 applies if the seller or buyer is not present at the agreed location/time, or access to the item is not provided.
Consumer protection laws generally do not apply to sales between individuals. The following sections of the Consumer Rights Act 2015 do not apply: Section 9 (Goods to be of satisfactory quality) and Section 10 (Goods fit for a particular purpose).
Items purchased from private sellers are not required to be fault-free. However, if an item’s description is inaccurate, the buyer may request a refund or compensation.
Order Cancellations: Orders may only be cancelled if the sale has not been confirmed. Once the sale has been confirmed, cancellations will incur a fixed fee of £129, which will be deducted from the refund amount if a cancellation is completed. Once an item has been shipped or is out for delivery, cancellations are no longer possible under any circumstances.
Delivery/Collection Fees: Delivery and collection services are performed by third-party providers. Delivery/collection fees are non-refundable, including in description-related disputes or returns, except where required by law or where the logistics provider accepts liability for a delivery-related issue.
Measurements provided by sellers are for guidance only. Sofalistic is not responsible for the accuracy of these measurements and does not accept returns or refunds for items that do not fit or have size discrepancies.
Sofalistic provides an in-platform messaging tool to help buyers and sellers discuss listings and progress transactions safely. All pre- and post-purchase communications must take place within this tool.
Sofalistic is committed to protecting your personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018. For more details, please refer to our Privacy Policy.
Responsibility for items during delivery lies with the designated logistics provider. Sofalistic works with third-party delivery partners who operate independently of our platform. While we coordinate delivery on behalf of buyers and sellers, we do not own or directly manage the logistics companies used.
Sofalistic is not responsible for any damage, delay, loss, or failure caused by these third-party logistics providers. We will support buyers and sellers in raising and progressing claims with the relevant provider, but outcomes are subject to the provider’s terms, timelines, and decisions. Our role is facilitative and does not imply liability or a guarantee of resolution.
Users should ensure items are appropriately packaged and accessible for collection and delivery to help minimise delivery-related risks.
We reserve the right to terminate or suspend a user’s account and access to the platform if there is evidence of policy violations, fraudulent activities, or abuse of the service, including but not limited to: off-platform transactions, fee circumvention, repeated Messaging violations, or attempts to compromise platform security. We may withhold payouts where fraud or a breach of these Terms is reasonably suspected, to the extent permitted by law.
Sofalistic is not liable for failure to fulfil obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, or governmental actions.
Direct Claims Only: Sofalistic’s liability is limited to the amount paid for services directly related to the specific claim raised by the user. “Directly related to the claim” refers to fees paid for the specific service that is subject to the dispute, excluding any unrelated transactions or general platform use.
No Indirect or Consequential Damages: Sofalistic shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, profit, or data, arising from the use of the Website or Services.
Statutory Obligations: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable laws.
Third-Party Liabilities: Sofalistic is not responsible for the actions or inactions of third-party service providers, including logistics or payment processing partners, unless explicitly stated otherwise in these Terms.
User Responsibility: Users are responsible for ensuring their compliance with applicable laws, ensuring the accuracy of their listings, and the suitability of items for their intended purpose. Sofalistic provides the platform and services “as is” without any warranties, except those explicitly stated in these Terms.
We reserve the right to modify or discontinue Services with reasonable notice. If any changes involve an increase in fees, we will provide at least 30 days’ notice prior to implementation. Continued use of the Website following such changes constitutes acceptance of the revised terms.
The Website and Services are not intended for use by individuals under the age of 18. By using the platform, you confirm that you meet this age requirement.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the English courts.
Last updated: 20 August 2025
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