Money-Back Guarantee

Money-Back Guarantee Terms & Conditions

We stand behind the quality of our preloved sofas and want you to be completely satisfied with your purchase. Therefore, we offer a 7-day money-back guarantee from the date of delivery. Please read the following terms and conditions carefully:

  1. Eligibility: The money-back guarantee is applicable to our preloved sofas only.

  2. Initiating a Return: To initiate a return, contact our customer service team within 7 days of receiving your preloved sofa. You can reach us via our contact page.

  3. Condition of the Sofa: The sofa must be in the same condition as it was delivered.

  4. Return Shipping: We will work with you to arrange the return of the sofa. The sofa must be securely packed in its original packaging or similar protective packaging.

  5. Inspection and Approval: Upon receiving the returned sofa, our team will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be processed within 14 business days.

  6. Refund Method: Refunds will be issued to the original payment method used for the purchase.

  7. Exclusions: The money-back guarantee does not cover any additional delivery or assembly services. These charges are non-refundable.

  8. Communication: Any communication related to the money-back guarantee should be directed to our customer service team.

By purchasing a preloved sofa from Sofalistic, you agree to these terms and conditions.