Free Clean Guarantee

We stand behind the quality of our service and products. We offer a free sofa clean guarantee to ensure your complete satisfaction with your purchase.

Here are the details of our guarantee:

  1. Claim Request Period: Any request for a free sofa clean must be made within 24 hours of receiving the sofa.

  2. Listed Condition: Only sofas listed as ‘Like New’ or ‘Excellent’ qualify for our Free Clean Guarantee

  3. How to Claim: For assistance or to initiate a claim, please refer to our contact page for details on how to reach us.

  4. Photo Evidence: To validate your claim, clear photo evidence showing the condition of the sofa at the time of the claim must be provided.

  5. Clean Arrangement: Upon acceptance of your claim, we will arrange for the sofa clean to be carried out within 2 working days.

  6. Eligibility: It’s important to note that once a clean has been carried out, you are no longer eligible for the 7-day money-back guarantee.

We’re committed to ensuring your satisfaction with your purchase. Our free sofa clean guarantee is designed to provide you with peace of mind and uphold our promise of delivering exceptional service. Should you have any questions or require assistance, please don’t hesitate to contact us.